small jimJim Hayden, CEO 

Jim brings over 25 years of EMS experience to EMS Advisors as its founder. From clinician to administration, from expert EMS consultation to Hospital Board Chairman, Jim has managed a $300M budget, 2,600 employees and directed a $9.1B hospital system with 89,000 employees and 9,000 beds.

CSmithCharlie Smith, Vice President

As the Vice President of Operations for EMS Advisors, Charlie will enhance the Business Development plan and continue to build additional relationships through his 35 plus years in EMS, Fire Service and ambulance operations experience. Charlie will also bring insight into the Arizona Legislature that he acquired as the President, Vice President and Chairman of the Legislative Action Committee for the Arizona Ambulance Association during the past several years. Charlie was appointed to the Arizona State EMS Council in 1985 and has participated in the Procedure, Medications and Devices (PMD) sub-committee of the Medical Direction Commission. Charlie has chaired many of the PMD workgroups on EMS and has also co-authored or participated in a majority of the EMS and ambulance Statute and Rules revisions. Charlie will be a welcomed addition to the EMS Advisors team.

small ralphRalph Vassallo, Director of Revenue Cycle Management 

Since 1976, Ralph has been involved in the ambulance billing world from Connecticut to Arizona, and his various positions in the billing management structure has allowed him the advantage of knowing each individual level of ambulance billing intimately. Ralph has been responsible for systems that billed a minimal amount of bills each year to systems that billed over 750,000 bills annually. He has worked with and managed both private and public ambulance billing systems. His knowledge of the Medicare and Medicaid systems, as well as those of the third party payers, is second to none. Ralph believes that EMS and Ambulance billing requirements are some of the most complex systems. Having the knowledge to know which path to follow is a must if you are going to succeed in collecting all of the revenue that you have earned. Having an experienced billing group who have that knowledge, and are capable of guiding you on the path of success is today’s standard of excellence.

Burdick, Mark PhotoMark Burdick, Director of Fire Based EMS

As the Director of Fire Based EMS, Mark oversees all Fire Based EMS activities at EMS Advisors. With this responsibility Mark manages all relationships with municipalities.

Mark Burdick has spent over thirty-two years in public service. An Arizona native, Mark began working with the City of Glendale as a firefighter in 1983. He served as a paramedic, captain and ultimately spent over twelve years as the fire chief. During his career, Mark was able to create several public/private partnerships, from working with a medical university where a two-person station was built on the campus' clinic location, to providing personnel for an air-ambulance operation that significantly reduced response times.

He also oversaw the building of an 80 acre public safety training facility, where he helped secure four regional partners. Together with Luke Air Force Base personnel, Glendale Fire piloted a first-of-its-kind dual staffed fire engine, operated at the base's fire department, that utilized two Glendale firefighters and two Luke Air Force firefighters. His experience includes overseeing emergency preparedness and providing fire and EMS coverage to two Super Bowl's, as well as numerous large scale events and activities.

Mark also serves on the Abrazo Arrowhead Hospital Campus Board of Trustees, the local Salvation Army Board of Directors, and is a member of the "Blue Blazer Squadron," a group under the Fighter Country Partnership, a non-profit entity dedicated to the men and women who serve Luke Air Force Base. Mark is a member of ASU West's Community Advisory Committee, and the Glendale Chamber of Commerce.

He is a long time resident of Glendale, Arizona, with his wife of 20 years, Colleen, and their two daughters, Hannah, 16, and Danielle, 14. Mark also has two grown sons who reside out of state.